220-1202 · Question #4
220-1202 Question #4: Real Exam Question with Answer & Explanation
The correct answer is A: Verify the date and time settings.. Time-based one-time password (TOTP) MFA apps rely on accurate clock synchronization. Traveling can desynchronize the device's clock, causing generated codes to be invalid. Ensuring the smartphone's date/time (and time zone) are correct will typically restore MFA functionality
Question
MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?
Options
- AVerify the date and time settings.
- BApply mobile OS patches.
- CUninstall and reinstall the application.
- DEscalate to the website developer.
Explanation
Time-based one-time password (TOTP) MFA apps rely on accurate clock synchronization. Traveling can desynchronize the device's clock, causing generated codes to be invalid. Ensuring the smartphone's date/time (and time zone) are correct will typically restore MFA functionality
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