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220-1201 · Question #91
220-1201 Question #91: Real Exam Question with Answer & Explanation
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Submitted by stefanr· Mar 30, 2026Operational Procedures
Question
A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user's server credentials have expired and reactivates them. Which of the following should the technician do next?
Options
- AEscalate the issue.
- BDocument the findings.
- CPerform backups of all critical data.
- DVerify system functionality.
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Topics
#shared drive access#user credentials#troubleshooting methodology#verify functionality