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220-1201 · Question #56
220-1201 Question #56: Real Exam Question with Answer & Explanation
The correct answer is B: Identify any changes the user has made. Identifying changes made to the system is the next step to troubleshoot why an application no longer launches, as recent changes often cause such issues.
Submitted by kev92· Mar 30, 2026Troubleshooting
Question
A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describe what the technician should do next?
Options
- AResearch the symptoms
- BIdentify any changes the user has made
- CDetermine which steps need to be performed.
- DCheck the vendor's website for guidance.
Explanation
Identifying changes made to the system is the next step to troubleshoot why an application no longer launches, as recent changes often cause such issues.
Topics
#Software troubleshooting#Troubleshooting methodology#Application launch issues#Identifying changes
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