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220-1201 · Question #358

A user experiences intermittent Wi-Fi performance issues only in their office. Nearby RJ45 ports do not provide connectivity, but the user connects fine in other campus areas. AP coverage is weak in…

The correct answer is A. APs are installed too far from the user's office. Intermittent Wi-Fi issues specific to one area with admitted weak AP coverage directly point to insufficient signal strength from distant access points, causing drops and poor performance. Wired RJ45 ports nearby not working suggests a separate cabling or port issue, but the…

Submitted by chiamaka_o· Mar 30, 2026Troubleshoot network issues

Question

A user experiences intermittent Wi-Fi performance issues only in their office. Nearby RJ45 ports do not provide connectivity, but the user connects fine in other campus areas. AP coverage is weak in the user's office. What is the most likely cause?

Options

  • AAPs are installed too far from the user's office
  • BBrute-force attempts are causing drops
  • CPorts near the office are disabled
  • DThe laptop has malware contacting unauthorized sites

How the community answered

(25 responses)
  • A
    60% (15)
  • B
    8% (2)
  • C
    8% (2)
  • D
    24% (6)

Explanation

Intermittent Wi-Fi issues specific to one area with admitted weak AP coverage directly point to insufficient signal strength from distant access points, causing drops and poor performance. Wired RJ45 ports nearby not working suggests a separate cabling or port issue, but the Wi-Fi problem aligns with coverage gaps rather than brute-force attacks, malware, or disabled ports, which would not be location-specific or tied to weak signal.

Topics

#Wireless troubleshooting#AP placement#Wi-Fi signal strength

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