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220-1201 · Question #201

A multifunction printer in a small office recently had issues with scan-to-email functionality. The manufacturer has an update ready to fix the printer issues. Which of the following would a…

The correct answer is A. Firmware. Firmware is the embedded software on a device such as a printer. Manufacturers often release firmware updates to resolve hardware-specific functionality issues, such as scan-to-email or security vulnerabilities.

Submitted by rania.sa· Mar 30, 2026

Question

A multifunction printer in a small office recently had issues with scan-to-email functionality. The manufacturer has an update ready to fix the printer issues. Which of the following would a technician most likely deploy to remediate the issue?

Options

  • AFirmware
  • BDriver
  • COS update
  • DHSM

How the community answered

(31 responses)
  • A
    74% (23)
  • B
    6% (2)
  • C
    16% (5)
  • D
    3% (1)

Explanation

Firmware is the embedded software on a device such as a printer. Manufacturers often release firmware updates to resolve hardware-specific functionality issues, such as scan-to-email or security vulnerabilities.

Topics

#Printer troubleshooting#Firmware updates#Multifunction printers

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