220-1201 · Question #199
An end user reports that their laptop has a blank screen. A technician observes the keyboard lights are on, and the fan is running. Which of the following should the technician do next?
The correct answer is D. Connect to an external monitor. When a laptop powers on but the screen is blank, the quickest way to isolate the problem is to connect to an external monitor. This helps determine if the issue is with the laptop display or with the graphics subsystem.
Question
An end user reports that their laptop has a blank screen. A technician observes the keyboard lights are on, and the fan is running. Which of the following should the technician do next?
Options
- ACheck the display ribbon cable.
- BContact vendor support
- CReplace the inverter
- DConnect to an external monitor
How the community answered
(43 responses)- A14% (6)
- B2% (1)
- C7% (3)
- D77% (33)
Explanation
When a laptop powers on but the screen is blank, the quickest way to isolate the problem is to connect to an external monitor. This helps determine if the issue is with the laptop display or with the graphics subsystem.
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