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CompTIA

220-1201 · Question #14

A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth…

The correct answer is C. Disabled settings following the upgrade E. Outdated drivers. Outdated drivers: Device functionality issues after an OS upgrade are often caused by incompatible or outdated drivers. Disabled settings: Some features may be disabled during the upgrade process, requiring re-

Submitted by ahmad_uae· Mar 30, 2026

Question

A user is experiencing multiple issues with an in-place upgrade of a laptop's operating system. The built-in camera is unresponsive, and the user is unable to pair the device with any Bluetooth accessories. Which of the following ate most likely causing three issues? (Choose two.)

Options

  • AIncorrect configuration of the settings
  • BOS and device version incompatibility
  • CDisabled settings following the upgrade
  • DFull storage
  • EOutdated drivers
  • FCorrupted registry entries

How the community answered

(45 responses)
  • A
    2% (1)
  • B
    4% (2)
  • C
    62% (28)
  • D
    11% (5)
  • F
    20% (9)

Explanation

Outdated drivers: Device functionality issues after an OS upgrade are often caused by incompatible or outdated drivers. Disabled settings: Some features may be disabled during the upgrade process, requiring re-

Topics

#OS upgrade issues#Driver management#Bluetooth troubleshooting#Device configuration

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