A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do…

The correct answer is D. Replace the keycap. If only one key is not functioning and debris has been checked, replacing the individual keycap is the most cost-effective next step. It's a simple, low-cost option before considering more extensive repairs like replacing the entire keyboard.

Submitted by luis.pe· Mar 30, 2026

Question

A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost- effectively?

Options

AReplace the keyboard.
BReplace the key switch
CReplace the circuit board.
DReplace the keycap

How the community answered

(21 responses)

A
10% (2)
B
5% (1)
C
24% (5)
D
62% (13)

Explanation

If only one key is not functioning and debris has been checked, replacing the individual keycap is the most cost-effective next step. It's a simple, low-cost option before considering more extensive repairs like replacing the entire keyboard.

Topics

#Laptop keyboard troubleshooting#Keycap replacement#Troubleshooting methodology#Peripheral hardware repair

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