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220-1201 · Question #134
220-1201 Question #134: Real Exam Question with Answer & Explanation
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Submitted by luis.pe· Mar 30, 2026
Question
A help desk technician inspects a laptop keyboard because a single key has stopped working. The technician checks the keyboard for debris. Which of the following actions should the technician do next to troubleshoot the issue cost- effectively?
Options
- AReplace the keyboard.
- BReplace the key switch
- CReplace the circuit board.
- DReplace the keycap
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Topics
#Laptop keyboard troubleshooting#Keycap replacement#Troubleshooting methodology#Peripheral hardware repair