220-1102 · Question #788
A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before…
The correct answer is C. Unlock the user's account. The key symptom is that the account became inaccessible after multiple unsuccessful login attempts - this is a classic account lockout triggered by an intruder lockout policy. The user changed their password beforehand, so the credentials themselves are not the root issue. The…
Question
A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?
Options
- AEscalate the user's issue to the network team.
- BReset the user's password.
- CUnlock the user's account.
- DVerify the user's login and password.
How the community answered
(19 responses)- A5% (1)
- B16% (3)
- C74% (14)
- D5% (1)
Explanation
The key symptom is that the account became inaccessible after multiple unsuccessful login attempts - this is a classic account lockout triggered by an intruder lockout policy. The user changed their password beforehand, so the credentials themselves are not the root issue. The correct fix is to unlock the account. Resetting the password (B) is unnecessary if the user already knows their new password. Verifying login/password (D) doesn't resolve the lockout state. Escalating to the network team (A) is not needed for a standard account unlock.
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