CompTIA
220-1102 · Question #785
A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a…
The correct answer is C. Disconnect the PC from the network. The PC is likely infected with ransomware. The immediate step should be to disconnect from the network to prevent the malware from spreading to other devices.
Security
Question
A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?
Options
- AReinstall the OS.
- BRun the System Restore feature.
- CDisconnect the PC from the network.
- DPay the amount demanded.
- EScan the PC with an anti-malware program.
How the community answered
(31 responses)- A3% (1)
- B16% (5)
- C71% (22)
- D3% (1)
- E6% (2)
Explanation
The PC is likely infected with ransomware. The immediate step should be to disconnect from the network to prevent the malware from spreading to other devices.
Topics
#Ransomware#Malware#Incident Response#Network Security
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