220-1102 · Question #666
A user reports the following issues: - Their computer is constantly running slowly. - The default home page of the web browser has changed to a suspicious search engine. - They have been receiving…
The correct answer is A. Update the antivirus program and run a full system scan. When a user reports slow performance, a changed home page, and pop-up ads, these are classic signs of malware infection. The first step should be: Update the antivirus program and run a full system scan: This helps identify and remove any malware present on the system…
Question
A user reports the following issues:
- Their computer is constantly running slowly.
- The default home page of the web browser has changed to a suspicious
search engine.
- They have been receiving pop-up ads on the screen.
Which of the following should a technician do first to address these issues?
Options
- AUpdate the antivirus program and run a full system scan
- BUninstall the suspicious search engine and reset the home page
- CInstall the latest updates for the operating system
- DBlock the pop-up ads using the web browser settings
How the community answered
(23 responses)- A78% (18)
- B4% (1)
- C13% (3)
- D4% (1)
Explanation
When a user reports slow performance, a changed home page, and pop-up ads, these are classic signs of malware infection. The first step should be: Update the antivirus program and run a full system scan: This helps identify and remove any malware present on the system, addressing the root cause of the issues.
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