220-1102 · Question #605
A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be…
The correct answer is D. Perform a full-system, antivirus scan and check browser notifications. The symptoms described (constant pop-ups, browser issues, potential file alteration) strongly suggest a malware infection or unwanted browser configurations, which should be addressed by an antivirus scan and checking browser settings.
Question
A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?
Options
- AUse System Restore to recover the OS files.
- BWipe the computer and install a new copy of the OS.
- CIdentify whether the disk partition table has been reduced in size.
- DPerform a full-system, antivirus scan and check browser notifications.
How the community answered
(22 responses)- B5% (1)
- C5% (1)
- D91% (20)
Why each option
The symptoms described (constant pop-ups, browser issues, potential file alteration) strongly suggest a malware infection or unwanted browser configurations, which should be addressed by an antivirus scan and checking browser settings.
While System Restore can revert system files, it might not remove all traces of malware, and it's a more impactful step than an initial scan.
Wiping the computer and reinstalling the OS is a drastic measure that causes significant user impact and data loss, and should only be a last resort.
A reduced disk partition table is a storage-related issue that would prevent the OS from booting or accessing data, which is not indicated by constant pop-ups.
Performing a full-system antivirus scan is a primary step to detect and remove malware, which is a common cause of unwanted pop-ups and browser issues, while checking browser notifications specifically addresses persistent pop-ups. This approach aims to resolve the problem directly with minimal disruption, allowing the user to retain their data and applications if the malware is successfully removed.
Concept tested: Malware remediation and browser troubleshooting
Source: https://learn.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-antivirus/run-scan-microsoft-defender-antivirus
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