220-1102 · Question #426
220-1102 Question #426: Real Exam Question with Answer & Explanation
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Question
A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?
Options
- ARestart the wireless adapter.
- BLaunch the browser to see if it redirects to an unknown site.
- CInstruct the user to disconnect the Wi-Fi.
- DInstruct the user to run the installed antivirus software.
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