220-1102 · Question #109
A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning th
The correct answer is D. Educate the user on common threats and how to avoid them.. After successfully removing malware, the technician should educate the user on common threats and best practices to prevent future infections. This empowers the user to avoid similar incidents, improving overall security posture.
Question
A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop. Which of the following BEST describes what the technician should do before returning the laptop to the user?
Options
- AEducate the user on malware removal.
- BEducate the user on how to reinstall the laptop OS.
- CEducate the user on how to access recovery mode.
- DEducate the user on common threats and how to avoid them.
How the community answered
(37 responses)- A3% (1)
- B19% (7)
- C8% (3)
- D70% (26)
Why each option
After successfully removing malware, the technician should educate the user on common threats and best practices to prevent future infections. This empowers the user to avoid similar incidents, improving overall security posture.
Educating the user on malware *removal* is generally unnecessary as it's the technician's role, and the user might perform steps incorrectly.
Educating the user on how to reinstall the OS is beyond the scope of preventing future malware infections and is not a standard post-malware remediation step for end-users.
Educating the user on how to access recovery mode is a technical skill for troubleshooting, not a primary measure to prevent future malware infections.
Educating the user on common threats, how they propagate, and best practices for avoiding them (e.g., safe browsing, identifying phishing, not clicking suspicious links) is a crucial preventative measure. This helps prevent recurrence of malware incidents and strengthens the human element of security.
Concept tested: Post-incident remediation - user education
Source: https://learn.microsoft.com/en-us/windows/security/threat-protection/security-baselines/security-baselines-faq
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