A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support.

The correct answer is A. Enable the module in the UEFI BIOS.. Many motherboards include a TPM chip (or firmware TPM) that is present but disabled by default in the UEFI/BIOS settings. The Windows Upgrade Advisor detects the module as unavailable when it is disabled, even if the hardware physically supports it. The correct first step is to e

Hardware

Question

A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support. Which of the following should the technician do next?

Options

AEnable the module in the UEFI BIOS.
BInstall an HSM in the computer.
CPerform a clean Install of the new Windows version.
DImplement BitLocker on the computer.

How the community answered

(40 responses)

A
73% (29)
B
5% (2)
C
10% (4)
D
13% (5)

Explanation

Many motherboards include a TPM chip (or firmware TPM) that is present but disabled by default in the UEFI/BIOS settings. The Windows Upgrade Advisor detects the module as unavailable when it is disabled, even if the hardware physically supports it. The correct first step is to enter UEFI BIOS settings and enable the TPM 2.0 module. Only after confirming the hardware truly lacks TPM support should the technician consider other options. An HSM (Hardware Security Module) is an enterprise-grade device unrelated to this scenario, and a clean install or BitLocker do not resolve the TPM incompatibility.

Topics

#TPM#UEFI/BIOS#Windows Upgrade#Hardware Security

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