A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support.

Many modern motherboards include a Trusted Platform Module (TPM) that is simply disabled by default in the UEFI BIOS/firmware settings. Before assuming a complete lack of hardware support, the technician should access the UEFI BIOS and look for an option to enable the TPM, as this can often resolve the compatibility issue.

Installing an HSM (Hardware Security Module) is a high-end security solution for cryptographic key management, far beyond the scope and cost-effectiveness of simply enabling a TPM for a Windows upgrade.

Performing a clean install will not bypass a hardware requirement like TPM 2.0; if the TPM is disabled or truly missing, a clean install will still face the same compatibility issue.

Implementing BitLocker requires a functioning TPM for its full security features, so it cannot be implemented as a solution if the TPM itself is the missing component.