220-1101 Question #132: Real Exam Question with Answer & Explanation

Question

A visitor tried to connect a device to a company's guest WiFi network but was unable to find the network name, even though other WiFi networks were visible. A technician is able to connect the visitor's device to the guest WiFi network after doing some troubleshooting. Which of the following should the technician explain to the visitor?

Options

• AAirplane mode was turned on.
• BThe WiFi card drivers were outdated.
• CThe network's SSID was hidden.
• DThere was an IP conflict.

Explanation

The technician should explain that the guest WiFi network's SSID was hidden, which prevents it from appearing in the list of available networks. This security measure requires manual entry of the SSID to connect.

Common mistakes.

• A. If airplane mode were turned on, the device would not be able to see any WiFi networks, but the question states other WiFi networks were visible.
• B. Outdated WiFi card drivers might cause connectivity issues but would typically still allow the device to detect visible SSIDs.
• D. An IP conflict would occur after a device successfully connects to a network and obtains an IP address, not prevent it from seeing the network.

Concept tested. Hidden SSID configuration

Reference. https://learn.microsoft.com/en-us/windows/win32/wlanapi/about-wireless-profile-samples?redirectedfrom=MSDN

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