Cisco
210-065 · Question #323
210-065 Question #323: Real Exam Question with Answer & Explanation
The correct answer is D: Unified communications. In Cisco's collaboration portfolio, customer collaboration refers primarily to Unified Communications, the overarching framework that integrates all real-time communication tools.
Question
Customer collaboration refers primarily to which of the following?
Options
- ACall control solutions
- BConferencing solutions
- CContact center solutions
- DUnified communications
Explanation
In Cisco's collaboration portfolio, customer collaboration refers primarily to Unified Communications, the overarching framework that integrates all real-time communication tools.
Common mistakes.
- A. Call control solutions handle signaling and routing only and represent a single technical layer within UC, not the full scope of customer collaboration.
- B. Conferencing solutions are a specialized subset of the broader UC portfolio, not the primary definition of customer collaboration.
- C. Contact center solutions address agent-based inbound and outbound customer interactions but are a narrower specialization rather than the primary definition of customer collaboration.
Concept tested. Cisco collaboration portfolio - customer collaboration definition
Reference. https://www.cisco.com/c/en/us/solutions/unified-communications/what-is-unified-communications.html
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