Users are reporting that voice messages are not arriving in their Microsoft Outlook inboxes. Where can you view and restart the Connection Mailbox Sync service?

The Serviceability Reports Archive in Cisco Unified Serviceability stores historical diagnostic reports and provides no capability to start or stop any service.

Cisco Unity Connection Serviceability provides a dedicated Service Management interface where administrators can view the current status of Unity Connection-specific services and perform start, stop, or restart actions - including the Connection Mailbox Sync service that synchronizes voice messages to Microsoft Exchange for delivery to Outlook inboxes. This is the correct tool because it is scoped to Unity Connection services rather than CUCM services.

Cisco Unified Communications Manager Serviceability manages only CUCM-platform services and has no visibility into or control over Cisco Unity Connection services.

The Mailbox Store section in Cisco Unity Connection Serviceability is used to manage mailbox data storage quotas and properties, not to control synchronization services.