nerdexam
Cisco

210-060 · Question #408

A user on your network cannot receive voicemail messages in his email inbox. Which do you perform to help resolve this issue?

The correct answer is B. Go to Edit user Basics> Message Actions and set the Relay Address. Voicemail-to-email delivery in Cisco Unity Connection requires a Relay Address configured under Message Actions in the user account settings.

Voicemail and Messaging

Question

A user on your network cannot receive voicemail messages in his email inbox. Which do you perform to help resolve this issue?

Options

  • AReset the user file server location.
  • BGo to Edit user Basics> Message Actions and set the Relay Address.
  • CReset the user DIN ID and reboot the ephone.
  • DReset the user permissions in Cisco Unified Communications Manager.

How the community answered

(22 responses)
  • A
    9% (2)
  • B
    86% (19)
  • D
    5% (1)

Why each option

Voicemail-to-email delivery in Cisco Unity Connection requires a Relay Address configured under Message Actions in the user account settings.

AReset the user file server location.

The file server location setting controls where voice message files are physically stored on the server, and resetting it does not affect email delivery of voicemail notifications.

BGo to Edit user Basics> Message Actions and set the Relay Address.Correct

In Cisco Unity Connection, navigating to Edit User - Basics - Message Actions and setting the Relay Address specifies the email address to which voicemail messages are forwarded. Without this field populated, Unity Connection retains messages only in the voicemail inbox and cannot deliver them to the user's email client.

CReset the user DIN ID and reboot the ephone.

The DIN ID and ephone reboot are Cisco Unified Communications Manager Express (CME) concepts unrelated to Unity Connection user account voicemail-to-email configuration.

DReset the user permissions in Cisco Unified Communications Manager.

User permissions in CUCM govern phone feature access and directory visibility, not the routing or forwarding of voicemail messages to an email inbox in Unity Connection.

Concept tested: Cisco Unity Connection voicemail-to-email relay address configuration

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_01110.html

Topics

#voicemail to email#relay address#message actions#Unity Connection

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