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210-060 · Question #365

A user is unable to make a video call from an endpoint that is registered to the Cisco VCS. To isolate the cause, which two menu choices should the user check first? (Choose two.)

The correct answer is B. Status>Event Log C. Status>Search History. The Event Log and Search History on a Cisco VCS-registered endpoint provide the most direct visibility into call failures, showing error events and dial attempt outcomes respectively.

Maintenance and Troubleshooting

Question

A user is unable to make a video call from an endpoint that is registered to the Cisco VCS. To isolate the cause, which two menu choices should the user check first? (Choose two.)

Options

  • AStatus>System Information
  • BStatus>Event Log
  • CStatus>Search History
  • DConfiguration>Call Policy
  • EStatus>Registrations

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    77% (20)
  • D
    4% (1)
  • E
    15% (4)

Why each option

The Event Log and Search History on a Cisco VCS-registered endpoint provide the most direct visibility into call failures, showing error events and dial attempt outcomes respectively.

AStatus>System Information

Status - System Information provides general device hardware and software version details but contains no call-specific failure logs.

BStatus>Event LogCorrect

Status - Event Log records timestamped error messages and signaling events generated during call setup attempts, making it the primary resource for identifying specific failure reasons such as unreachable destinations or protocol rejections.

CStatus>Search HistoryCorrect

Status - Search History logs recent dial attempts along with each attempt's outcome, allowing the user to confirm whether a call was placed and trace where in the signaling path it failed.

DConfiguration>Call Policy

Configuration - Call Policy is used to review dial-plan rules and restrictions, but it does not display runtime call attempt results or error messages.

EStatus>Registrations

Status - Registrations shows which endpoints are currently registered to the VCS and does not provide useful diagnostic data for why a specific outbound call is failing.

Concept tested: Cisco VCS endpoint call failure troubleshooting via status menus

Source: https://www.cisco.com/c/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/Cisco-VCS-Troubleshooting-Guide.html

Topics

#VCS troubleshooting#event log#search history#video call failure

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