Which three choices are functions or features of Cisco Unity Connection? (Choose three.)

Question

Options

• Avideo-enabled messaging through converged networks
• Btext-to-speech, which allows access to Exchange emails from a telephone
• Cvoice-enabled message navigation
• Dvoice-enabled dialing to external users
• Eautomated attendant capabilities
• Fautomated call rerouting to agents through round robin, longest idle, or broadcast

• B
  93% (37)
• D
  3% (1)
• F
  5% (2)

Explanation

Cisco Unity Connection (CUC) is a voice messaging and unified messaging platform. Its core features include: (B) Text-to-Speech (TTS), which reads Exchange/email messages aloud to a caller over the phone; (C) Voice-enabled message navigation, which allows users to listen to, reply to, forward, or delete voicemail messages using their phone keypad or spoken commands; and (E) Automated Attendant, which answers incoming calls and routes callers to extensions, departments, or menus without a live operator. Option A (video-enabled messaging) is not a feature of CUC - it is a voice-centric platform, not a video messaging system. Option D (voice-enabled dialing to external users) describes an outbound dialing feature more associated with UC clients or PSTN integration, not a core CUC function. Option F (round-robin/longest-idle/broadcast call routing to agents) describes Cisco Unified Contact Center Express (UCCX) ACD queuing features, not Unity Connection.

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