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210-060 · Question #212

Which statement describes the reason that some of the user accounts that are imported from Cisco Unified Communications Manager into Cisco Unity Connection using AXL do not appear in the list of…

The correct answer is C. The missing user accounts are not configured with a primary extension in the Cisco Unified. Users imported from Cisco UCM into Unity Connection via AXL must have a primary extension configured in CUCM, otherwise they are excluded from the importable user list.

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Question

Which statement describes the reason that some of the user accounts that are imported from Cisco Unified Communications Manager into Cisco Unity Connection using AXL do not appear in the list of users that is found via AXL?

Options

  • AThe LDAP manager account password is incorrect.
  • BThe DirSync service is not activated.
  • CThe missing user accounts are not configured with a primary extension in the Cisco Unified
  • DThe missing user accounts had the Do Not List In Directory setting checked.

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    11% (3)
  • C
    79% (22)
  • D
    7% (2)

Why each option

Users imported from Cisco UCM into Unity Connection via AXL must have a primary extension configured in CUCM, otherwise they are excluded from the importable user list.

AThe LDAP manager account password is incorrect.

An incorrect LDAP manager account password would affect LDAP directory synchronization between CUCM and an LDAP source, not the AXL-based user import into Unity Connection.

BThe DirSync service is not activated.

The DirSync service governs LDAP synchronization within CUCM itself and is unrelated to the AXL import mechanism used by Unity Connection to pull user data.

CThe missing user accounts are not configured with a primary extension in the Cisco UnifiedCorrect

Cisco Unity Connection uses AXL to query CUCM for users and their associated directory numbers. If a user account in CUCM does not have a primary extension assigned, Unity Connection cannot associate a mailbox with a callable DN and therefore omits that user from the AXL import results. Configuring a primary extension on the CUCM end user record resolves the missing user issue.

DThe missing user accounts had the Do Not List In Directory setting checked.

The Do Not List In Directory setting controls whether a user appears in the phone directory lookup feature within Unity Connection, not whether the user appears during the AXL import process.

Concept tested: Unity Connection AXL import - primary extension requirement

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/integration/guide/cucm/b_14cucintcucm/b_14cucintcucm_chapter_00.html

Topics

#AXL integration#Unity Connection user import#primary extension#user provisioning

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