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210-060 · Question #209

Can an IP phone be configured so that calls to that IP phone can be rerouted if the IP phone become unregistered?

The correct answer is D. Yes, configuring Call Forward Unregistered provides this coverage. Cisco Unified Communications Manager provides a Call Forward Unregistered feature that reroutes inbound calls when the destination IP phone loses registration with CUCM.

Endpoints

Question

Can an IP phone be configured so that calls to that IP phone can be rerouted if the IP phone become unregistered?

Options

  • AYes, configuring call forward All provides this coverage
  • BNo, if a phone is unregistered, the re-order tone is played to the caller
  • CYes, configuring Call Forward Busy Internal provides this coverage
  • DYes, configuring Call Forward Unregistered provides this coverage
  • ENo. the call is dropped at the gateway

How the community answered

(51 responses)
  • A
    4% (2)
  • B
    8% (4)
  • C
    10% (5)
  • D
    76% (39)
  • E
    2% (1)

Why each option

Cisco Unified Communications Manager provides a Call Forward Unregistered feature that reroutes inbound calls when the destination IP phone loses registration with CUCM.

AYes, configuring call forward All provides this coverage

Call Forward All redirects every inbound call regardless of the phone's registration state, meaning calls are always forwarded even when the phone is functional and registered.

BNo, if a phone is unregistered, the re-order tone is played to the caller

CUCM does not simply play reorder tone to callers when a phone is unregistered - the CFUR feature exists specifically to prevent that outcome.

CYes, configuring Call Forward Busy Internal provides this coverage

Call Forward Busy Internal handles calls when the line is actively in use and busy, not when the device has lost its TFTP or SIP/SCCP registration.

DYes, configuring Call Forward Unregistered provides this coverageCorrect

Call Forward Unregistered (CFUR) is a dedicated feature in Cisco UCM that activates specifically when a phone loses its registration, allowing calls to be redirected to a specified destination such as voicemail or another DN. This is distinct from other call forward types because it only triggers on the unregistered condition, not on busy or all-call scenarios. It is configured per line in the directory number settings within CUCM Administration.

ENo. the call is dropped at the gateway

Calls are not dropped at the gateway when a phone is unregistered - CUCM routing logic and call forward features handle the disposition of the call within the cluster.

Concept tested: Cisco UCM Call Forward Unregistered configuration

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/systemConfig/cucm_b_system-configuration-guide-1251/cucm_b_system-configuration-guide-1251_chapter_01001111.html

Topics

#Call Forward Unregistered#phone registration#call coverage#CUCM features

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