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210-060 · Question #16

A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers?

The correct answer is A. Alternate Extension. In Cisco Unity Connection, Alternate Extensions allow multiple directory numbers to be associated with a single voicemail box, so messages from any of those numbers are consolidated in one inbox.

Voicemail and Messaging

Question

A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers?

Options

  • AAlternate Extension
  • BNotification Devices
  • CAlternate Names
  • DMessage Settings
  • ECaller Input
  • FMailbox

How the community answered

(25 responses)
  • A
    92% (23)
  • B
    4% (1)
  • D
    4% (1)

Why each option

In Cisco Unity Connection, Alternate Extensions allow multiple directory numbers to be associated with a single voicemail box, so messages from any of those numbers are consolidated in one inbox.

AAlternate ExtensionCorrect

Alternate Extensions in Cisco Unity Connection let an administrator assign additional directory numbers to a subscriber's account, all of which resolve to the same mailbox. When a caller dials any of the mapped extensions and reaches voicemail, the message is deposited in that one shared inbox, eliminating the need for multiple voicemail accounts.

BNotification Devices

Notification Devices configure how a subscriber is alerted about new messages (e.g., phone, pager, SMS), not how multiple extensions share one mailbox.

CAlternate Names

Alternate Names allow the auto-attendant directory to find a user by alternate spellings of their name, not by additional phone numbers.

DMessage Settings

Message Settings controls playback preferences and message aging policies, not the mapping of directory numbers to a mailbox.

ECaller Input

Caller Input defines touch-tone actions available to callers during a greeting, which is unrelated to extension-to-mailbox mapping.

FMailbox

Mailbox refers to the storage container for messages itself and is not a configurable feature for linking multiple extensions.

Concept tested: Cisco Unity Connection Alternate Extension configuration

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_010111.html

Topics

#Alternate Extension#Unity Connection#voicemail#multiple directory numbers

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