Cisco
210-060 · Question #154
210-060 Question #154: Real Exam Question with Answer & Explanation
The correct answer is B: uses presence status to determine availability. Cisco Unified Attendant Console streamlines telephony by leveraging presence for availability, reverting unanswered transfers back to the operator, and automating call redirection based on configured working hours.
Question
Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.)
Options
- Apromotes a phone call into a video call
- Buses presence status to determine availability
- Creverts back to operator a transferred call
- Dprovides a conference call with up to 10 participants
- Eprovides call detail records reports to upper management
- Fdefines operator working hours and automatically redirect calls
Explanation
Cisco Unified Attendant Console streamlines telephony by leveraging presence for availability, reverting unanswered transfers back to the operator, and automating call redirection based on configured working hours.
Common mistakes.
- A. Escalating an audio call to video is a Cisco Jabber or Webex Meetings feature - the Attendant Console is designed for call routing and queue management, not media type promotion.
- D. Hosting ad-hoc conference calls with up to 10 participants relies on CUCM conference bridge resources, not a capability provided by the Attendant Console application itself.
- E. Call Detail Records reporting is generated and accessed through CUCM's CDR Analysis and Reporting tool, not through the Attendant Console interface.
Concept tested. Cisco Unified Attendant Console key features and capabilities
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