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210-060 · Question #154

Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.)

The correct answer is B. uses presence status to determine availability C. reverts back to operator a transferred call F. defines operator working hours and automatically redirect calls. Cisco Unified Attendant Console streamlines telephony by leveraging presence for availability, reverting unanswered transfers back to the operator, and automating call redirection based on configured working hours.

Users, Mobility, and Presence

Question

Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.)

Options

  • Apromotes a phone call into a video call
  • Buses presence status to determine availability
  • Creverts back to operator a transferred call
  • Dprovides a conference call with up to 10 participants
  • Eprovides call detail records reports to upper management
  • Fdefines operator working hours and automatically redirect calls

How the community answered

(56 responses)
  • A
    2% (1)
  • B
    93% (52)
  • D
    2% (1)
  • E
    4% (2)

Why each option

Cisco Unified Attendant Console streamlines telephony by leveraging presence for availability, reverting unanswered transfers back to the operator, and automating call redirection based on configured working hours.

Apromotes a phone call into a video call

Escalating an audio call to video is a Cisco Jabber or Webex Meetings feature - the Attendant Console is designed for call routing and queue management, not media type promotion.

Buses presence status to determine availabilityCorrect

CUAC integrates with Cisco presence services, allowing attendants to view real-time availability status of employees before routing or transferring calls. This reduces blind transfers and improves first-call resolution by ensuring the target party is reachable.

Creverts back to operator a transferred callCorrect

CUAC includes a call revert feature that monitors transferred calls and automatically returns them to the attendant queue if they go unanswered within a configurable timeout. This ensures no call is abandoned after it leaves the attendant.

Dprovides a conference call with up to 10 participants

Hosting ad-hoc conference calls with up to 10 participants relies on CUCM conference bridge resources, not a capability provided by the Attendant Console application itself.

Eprovides call detail records reports to upper management

Call Detail Records reporting is generated and accessed through CUCM's CDR Analysis and Reporting tool, not through the Attendant Console interface.

Fdefines operator working hours and automatically redirect callsCorrect

CUAC allows administrators to define specific operator working hours within the application configuration. When the console is outside those hours, the system automatically redirects incoming calls to an alternate destination such as voicemail or an overflow queue.

Concept tested: Cisco Unified Attendant Console key features and capabilities

Source: https://www.cisco.com/c/en/us/products/unified-communications/unified-attendant-console-advanced/index.html

Topics

#Attendant Console#presence#call transfer#operator features

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