210-060 · Question #151
An engineer receives a report regarding choppy voice quality on a call. The user does not remember the details of the call time or the numbers that were dialed. What should the engineer implement to…
The correct answer is A. Cisco Quality Report Tool. The Cisco Quality Report Tool (QRT) is a phone softkey that allows users to flag voice quality issues in real time, automatically capturing call metadata for engineer review.
Question
An engineer receives a report regarding choppy voice quality on a call. The user does not remember the details of the call time or the numbers that were dialed. What should the engineer implement to assist in identifying future issues?
Options
- ACisco Quality Report Tool
- BCisco Unified SRST
- CCisco Unified RTMT
- DCisco AXL
How the community answered
(20 responses)- A80% (16)
- B5% (1)
- C10% (2)
- D5% (1)
Why each option
The Cisco Quality Report Tool (QRT) is a phone softkey that allows users to flag voice quality issues in real time, automatically capturing call metadata for engineer review.
Cisco QRT provides a softkey on IP phones that users press during or immediately after a call to submit a quality complaint. The tool automatically logs the call time, endpoint details, and codec information into CUCM, giving engineers the data needed to diagnose future incidents without relying on users to recall call details.
Cisco Unified SRST provides fallback call processing when WAN connectivity to CUCM is lost and does not monitor or report voice quality.
Cisco Unified RTMT is a real-time monitoring dashboard for administrators to view system-level metrics, but it requires engineers to actively investigate rather than capturing user-initiated quality reports.
Cisco AXL is an XML-based API used for provisioning and configuration of CUCM objects, not for collecting voice quality reports.
Concept tested: Cisco QRT voice quality reporting tool
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/14_0_1/systemConfig/cucm_b_system-configuration-guide-14-0-1/cucm_b_system-configuration-guide-14-0-1_chapter_0101000.html
Topics
Community Discussion
No community discussion yet for this question.