210-060 · Question #143
An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install RTMT?
The correct answer is C. Application > Plugins > RTMT. RTMT is downloaded and installed as a plugin from the Cisco Unified Communications Manager Administration interface under the Application > Plugins menu.
Question
An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install RTMT?
Options
- ASystem Settings > Plugins > RTMT
- BUnified Communications Serviceability > Downloads > RTMT
- CApplication > Plugins > RTMT
- DSystem > Plugins > RTMT
How the community answered
(41 responses)- A2% (1)
- B2% (1)
- C95% (39)
Why each option
RTMT is downloaded and installed as a plugin from the Cisco Unified Communications Manager Administration interface under the Application > Plugins menu.
'System Settings > Plugins > RTMT' is not a valid menu path in CUCM Administration; no 'System Settings' top-level menu with a Plugins submenu exists.
Cisco Unified Communications Serviceability does not have a 'Downloads' menu, making this path invalid for locating the RTMT plugin.
In CUCM Administration, the Application menu contains a Plugins section where administrators can locate and download the RTMT installer; this is the documented and correct path to obtain the RTMT client for installation on a workstation.
'System > Plugins > RTMT' is incorrect because the top-level menu that contains Plugins in CUCM Administration is 'Application', not 'System'.
Concept tested: RTMT plugin installation path in CUCM Administration
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/12_5_1/rtmt/cucm_b_cisco-unified-rtmt-administration-1251.html
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