210-060 · Question #100
A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated?
The correct answer is C. network switch. When multiple IP phones in the same department all show a 'registering' status, the common point of failure is the network switch connecting those phones.
Question
A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated?
Options
- Anetwork router
- BCisco Unified Communications Manager subscriber node
- Cnetwork switch
- DIP phones
- ESIP gateway
How the community answered
(23 responses)- A4% (1)
- C83% (19)
- D9% (2)
- E4% (1)
Why each option
When multiple IP phones in the same department all show a 'registering' status, the common point of failure is the network switch connecting those phones.
A router fault would typically affect a broader segment of the network beyond a single department, not isolate the issue to one group of phones.
A CUCM subscriber node failure would affect phone registration across multiple departments or the entire cluster, not just one localized department.
Phones within a single department typically connect to the same access-layer switch, so a switch failure, a misconfigured VLAN, or a spanning-tree issue would simultaneously disrupt network reachability for all phones on that switch. This prevents them from completing CUCM registration, causing a persistent 'registering' state across the affected department while phones elsewhere remain functional.
A hardware or firmware fault on individual IP phones would typically affect one phone at a time, not all phones in an entire department simultaneously.
A SIP gateway is involved in outbound PSTN call routing, not in phone registration to CUCM, so its failure would not cause a 'registering' message.
Concept tested: Isolating IP phone registration failure to access switch
Source: https://www.cisco.com/c/en/us/support/docs/voice_ip_comm/cucm/troubleshooting/cucm-ip-phone-registration-issues.html
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