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210-060 · Question #100

A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated?

The correct answer is C. network switch. When multiple IP phones in the same department all show a 'registering' status, the common point of failure is the network switch connecting those phones.

Maintenance and Troubleshooting

Question

A user reports that several IP phones in a single department are displaying a continuous "registering" message. Which fault domain should be investigated?

Options

  • Anetwork router
  • BCisco Unified Communications Manager subscriber node
  • Cnetwork switch
  • DIP phones
  • ESIP gateway

How the community answered

(23 responses)
  • A
    4% (1)
  • C
    83% (19)
  • D
    9% (2)
  • E
    4% (1)

Why each option

When multiple IP phones in the same department all show a 'registering' status, the common point of failure is the network switch connecting those phones.

Anetwork router

A router fault would typically affect a broader segment of the network beyond a single department, not isolate the issue to one group of phones.

BCisco Unified Communications Manager subscriber node

A CUCM subscriber node failure would affect phone registration across multiple departments or the entire cluster, not just one localized department.

Cnetwork switchCorrect

Phones within a single department typically connect to the same access-layer switch, so a switch failure, a misconfigured VLAN, or a spanning-tree issue would simultaneously disrupt network reachability for all phones on that switch. This prevents them from completing CUCM registration, causing a persistent 'registering' state across the affected department while phones elsewhere remain functional.

DIP phones

A hardware or firmware fault on individual IP phones would typically affect one phone at a time, not all phones in an entire department simultaneously.

ESIP gateway

A SIP gateway is involved in outbound PSTN call routing, not in phone registration to CUCM, so its failure would not cause a 'registering' message.

Concept tested: Isolating IP phone registration failure to access switch

Source: https://www.cisco.com/c/en/us/support/docs/voice_ip_comm/cucm/troubleshooting/cucm-ip-phone-registration-issues.html

Topics

#phone registration#network switch#fault domain#troubleshooting

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