201 · Question #181
A BIG-IP Administrator contacts F5 Support, which identifies a suspected hardware failure. Which information should the BIG-IP Administrator provide to F5 Support?
The correct answer is A. Qkview, EUD output. To diagnose a suspected hardware failure, a BIG-IP Administrator should provide F5 Support with a Qkview snapshot and the output from the End User Diagnostics (EUD) tool.
Question
A BIG-IP Administrator contacts F5 Support, which identifies a suspected hardware failure. Which information should the BIG-IP Administrator provide to F5 Support?
Options
- AQkview, EUD output
- BQkview, UCS archive, core files
- CQkview, part numbers for failed components
- DQkview, packet capture, UCS archive
How the community answered
(37 responses)- A86% (32)
- B3% (1)
- C3% (1)
- D8% (3)
Why each option
To diagnose a suspected hardware failure, a BIG-IP Administrator should provide F5 Support with a Qkview snapshot and the output from the End User Diagnostics (EUD) tool.
A Qkview utility collects comprehensive diagnostic information about the BIG-IP system's configuration and status, while the EUD (End User Diagnostics) utility specifically tests the hardware components. Together, these provide F5 Support with essential details for accurately diagnosing hardware issues.
A Qkview and UCS archive provide system and configuration data, but a packet capture is used for network traffic analysis and connectivity issues, not direct hardware diagnostics for component failures.
Concept tested: F5 BIG-IP hardware troubleshooting tools
Source: https://support.f5.com/csp/article/K12878
Topics
Community Discussion
No community discussion yet for this question.