201 · Question #137
What should the 816-IP Administrator provide when opening a new ticket with F5 Support?
The correct answer is B. QKViewfile. When opening a new ticket with F5 Support, a BIG-IP Administrator should provide a QKView file, as it contains comprehensive diagnostic information about the system.
Question
What should the 816-IP Administrator provide when opening a new ticket with F5 Support?
Options
- Abigip.license file
- BQKViewfile
- CDevice root password
- DSSL private keys
How the community answered
(34 responses)- A6% (2)
- B91% (31)
- C3% (1)
Why each option
When opening a new ticket with F5 Support, a BIG-IP Administrator should provide a QKView file, as it contains comprehensive diagnostic information about the system.
The bigip.license file contains licensing information but not the extensive diagnostic data needed for troubleshooting a technical issue.
A QKView file is a comprehensive archive of system configuration, log files, command outputs, and other diagnostic data generated by the BIG-IP system. This file is essential for F5 Support to effectively analyze and troubleshoot issues without requiring direct access to the device or sensitive credentials.
Providing the device root password to F5 Support is a severe security risk and is generally not required, as QKView files provide sufficient diagnostic data.
SSL private keys are highly sensitive cryptographic material and should never be shared with F5 Support due to the massive security implications.
Concept tested: F5 BIG-IP diagnostic collection for support
Source: https://techdocs.f5.com/en-us/big-ip-system-administration/big-ip-platforms-overview/generating-qkview-files-for-f5-technical-support.html
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