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201 · Question #127

A BIG-IP Administrator plans to resolve a non-critical issue with a BIG-IP device in 2 weeks. What Severity level should be assigned to this type of F5 support ticket?

The correct answer is A. 4. This question asks about the appropriate F5 support ticket severity level for a non-critical issue with a 2-week resolution timeframe.

Section 4: Maintain a BIG-IP Device

Question

A BIG-IP Administrator plans to resolve a non-critical issue with a BIG-IP device in 2 weeks. What Severity level should be assigned to this type of F5 support ticket?

Options

  • A4
  • B2
  • C3
  • D1

How the community answered

(36 responses)
  • A
    92% (33)
  • B
    3% (1)
  • D
    6% (2)

Why each option

This question asks about the appropriate F5 support ticket severity level for a non-critical issue with a 2-week resolution timeframe.

A4Correct

Severity 4 is the lowest F5 support severity level, designated for general information requests, inquiries, or non-critical issues that do not impact system functionality and have no immediate workaround required. A 2-week resolution timeframe for a non-critical issue aligns with this lowest severity.

B2

Severity 2 is for issues causing significant system degradation or partial loss of functionality, which is more critical than a non-critical issue.

C3

Severity 3 is for issues causing minor system degradation or non-critical functionality loss, still more impactful than a 'non-critical issue' with a long resolution window.

D1

Severity 1 is for critical issues resulting in a complete system outage or major service interruption, which is not applicable to a non-critical issue.

Concept tested: F5 support ticket severity levels

Source: https://www.f5.com/services/support/technical-support-details#severity-levels

Topics

#F5 Support#Severity levels#Support ticket

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