What is a characteristic of the Cisco Finesse platform?

The correct answer is C. Applications are added to the platform from the desktop remotely.. Cisco Finesse is a browser-based agent and supervisor desktop for Cisco Unified Contact Center (UCCE/UCCX). Its key architectural feature is that it uses a gadget framework (based on OpenSocial) that allows applications and gadgets to be added to the desktop interface remotely -

Cisco Platforms and Development

Question

Options

AApplications allow services to be invoked on a network triggered event.
BThe platform provides a ready-to-go platform for HD video and audio conferencing.
CApplications are added to the platform from the desktop remotely.
DThe platform includes an enterprise-class IM engine.

How the community answered

(25 responses)

A
4% (1)
C
96% (24)

Explanation

Cisco Finesse is a browser-based agent and supervisor desktop for Cisco Unified Contact Center (UCCE/UCCX). Its key architectural feature is that it uses a gadget framework (based on OpenSocial) that allows applications and gadgets to be added to the desktop interface remotely - without requiring client-side installation. Option A describes event-driven architectures or webhook-based systems. Option B describes a video conferencing platform like Cisco Webex. Option D describes an enterprise instant messaging engine like Cisco Jabber. Finesse's gadget-based, remotely configurable desktop is its distinguishing characteristic.

Topics

#Cisco Finesse#Contact Center#Platform Extensibility#Application Deployment

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