What are two key capabilities of Cisco Finesse? (Choose two.)

Question

Options

• AAgents access Finesse from a browser without needing to install or configure anything on the
• BAn OpenDNS utility is preconfigured and ready to use on Finesse.
• CGadget containers provide a seamless experience in a single user interface.
• DFinesse automatically collects telemetry data.
• EFinesse includes an RPC API that enables the development of custom gadgets.

• A
  91% (29)
• B
  3% (1)
• D
  6% (2)

Explanation

Cisco Finesse is a next-generation agent and supervisor desktop for Cisco contact centers. Option A is correct: Finesse is entirely browser-based, so agents access it through a standard web browser with zero client-side installation or configuration required. Option C is correct: Finesse uses a gadget-based architecture (based on OpenSocial containers) that allows multiple applications - CRM, ticketing, chat - to be embedded in a single unified desktop interface, providing a seamless agent experience. Option B is incorrect (no OpenDNS utility is part of Finesse). Option D is incorrect (Finesse does not automatically collect telemetry as a key feature). Option E is incorrect because Finesse exposes a REST API, not an RPC API, for custom gadget and integration development.

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