Which two pieces of information are commonly tracked as part of a change management process? (Choose two.)

The correct answer is A. reason for the change B. names of people involved in the change. Change management processes track the reason for the change (A) to ensure changes are justified and auditable, and the names of people involved (B) to establish accountability and a clear chain of responsibility. These two elements are foundational to virtually every change…

Perform Industrial Network Maintenance

Question

Options

Areason for the change
Bnames of people involved in the change
Creturn on investment related to the change
DSWOT analysis related to the change
Escatter diagrams related to the change

How the community answered

(54 responses)

A
89% (48)
C
4% (2)
D
2% (1)
E
6% (3)

Explanation

Change management processes track the reason for the change (A) to ensure changes are justified and auditable, and the names of people involved (B) to establish accountability and a clear chain of responsibility. These two elements are foundational to virtually every change management framework (ITIL, ISO, etc.) because they answer "why was this done?" and "who authorized/executed it?"

The distractors describe tools from other disciplines: ROI (C) belongs to financial/business case analysis before a change is approved, not the change record itself. SWOT analysis (D) is a strategic planning tool used in business analysis, not change tracking. Scatter diagrams (E) are quality control/statistical tools used in process improvement (e.g., Six Sigma), not change management logs.

Memory tip: Think of a change record like a police report - you always capture the reason (motive) and the people (suspects/officers). Fancy financial and analytical tools are done before the report is filed, not in it.

Topics

#change management#change documentation#operational procedures#maintenance processes

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