Scenario: A Citrix Engineer at CCH needs to provide Help Desk administrators with delegated administrative rights without impacting site functionality. Help Desk administrators need permissions to…

Scenario: A Citrix Engineer at CCH needs to provide Help Desk administrators with delegated administrative rights without impacting site functionality. Help Desk administrators need permissions to do the following: - Perform any tasks within Citrix Director - Perform power operations on Windows Desktop machines - Add and remove machines and applications from Maintenance Mode - View Site Logs - View Machine Catalogs - View Policies Permissions should be specifically granted to the CCH\HelpDeskAdmins group. Tasks: 1. Create a custom role for Help Desk administrators. 2. Assign only the required permissions to the newly created role. 3. Assign the newly created role to the CCH\HelpDeskAdmins group. Answer: To create a custom role 1. In Studio, click Configuration > Administrators in the left pane, then click the Roles tab in the middle pane. A list of existing roles appears. 2. In the Actions pane, click Create new Role. 3. Type a name and description for the role. HelpDeskAdmins 4. For each object type that you want this role to have permissions for, select the object type, then select the permissions. 5. Click Save. To create a scope 1. In Studio, click Configuration > Administrators in the left pane, then click the Scopes tab in the middle pane. A list of existing scopes appears. 2. In the Actions pane, click Create new Scope. 3. Type a name (for example, 'Sales') and a description (for example, 'Delivery Groups used by Sales') for the scope. HelpDeskAdmins 4. Select object types or specific objects: