1Y0-201 Question #67: Real Exam Question with Answer & Explanation

The correct answer is B: The Citrix Universal Print Service has stopped running on the Print Server.. The Citrix Universal Print Service running on the print server is the core service that handles all Universal Print Server connections and printer availability. If it stops, all UPS-mapped printers appear offline.

Question

Users complain that all printers mapped from the Citrix Universal Print Server are in an offline state. What could be the likely cause of this issue?

Options

AThe Universal Print Server policy setting is set to 'Disabled'.
BThe Citrix Universal Print Service has stopped running on the Print Server.
CThe Windows Print Spooler service has stopped running on the Server OS machines.
DThe Universal Print Server policy setting is set to 'Enabled with no fallback to Windows native

Explanation

The Citrix Universal Print Service running on the print server is the core service that handles all Universal Print Server connections and printer availability. If it stops, all UPS-mapped printers appear offline.

Common mistakes.

A. Setting the Universal Print Server policy to 'Disabled' would cause printers to fall back to native Windows printing or become unavailable, not specifically render them offline.
C. Stopping the Windows Print Spooler on the VDA/Server OS machines would affect local spooling on those machines, but the offline status of UPS printers originates from the print server side, not the VDA side.
D. The 'Enabled with no fallback to Windows native' policy setting controls fallback behavior when UPS is unreachable but does not by itself cause printers to go offline.

Concept tested. Citrix Universal Print Service availability and printer state

Reference. https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/printing/universal-print-server.html

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