1Y0-201 · Question #63
Scenario: A Desktop OS machine is unresponsive. The user connected to the machine was in the process of creating a very large presentation using Microsoft PowerPoint. The presentation had NOT been sav
The correct answer is D. Use Citrix Director to locate and terminate any rogue processes.. When a virtual desktop is unresponsive due to a runaway process and unsaved user data exists, the administrator should use Citrix Director to identify and terminate the offending process without rebooting the machine.
Question
Scenario: A Desktop OS machine is unresponsive. The user connected to the machine was in the process of creating a very large presentation using Microsoft PowerPoint. The presentation had NOT been saved prior to the machine becoming unresponsive. What should a Citrix Administrator do to resolve this issue while preventing data loss?
Options
- AMigrate the Desktop OS machine to a different host.
- BRestart the Desktop OS machine from Citrix Studio.
- CMove the target device to another Provisioning Services server.
- DUse Citrix Director to locate and terminate any rogue processes.
How the community answered
(34 responses)- A9% (3)
- B24% (8)
- C6% (2)
- D62% (21)
Why each option
When a virtual desktop is unresponsive due to a runaway process and unsaved user data exists, the administrator should use Citrix Director to identify and terminate the offending process without rebooting the machine.
Migrating the Desktop OS machine to a different host moves the VM between physical servers but does not resolve a hung process and risks data loss if the migration requires the VM to be in a clean state.
Restarting the Desktop OS machine from Citrix Studio would clear the unresponsive state but would also terminate all running applications and destroy the unsaved presentation, causing the data loss the administrator is trying to prevent.
Moving a target device to another Provisioning Services server applies to PVS-streamed desktops, not necessarily the current scenario, and would result in the machine rebooting and losing all unsaved data.
Citrix Director provides real-time session and process visibility, allowing an administrator to locate rogue or hung processes consuming resources on a Desktop OS machine. Terminating the specific offending process can restore responsiveness without restarting the machine, which preserves the user's unsaved PowerPoint presentation still held in memory.
Concept tested: Citrix Director process management to recover unresponsive desktops
Source: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/troubleshoot-deployments/user-issues/user-process-details.html
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