1Y0-201 · Question #33
Scenario: A user receives the following error when attempting to log in to a Desktop OS machine: The desktop "Finance1" is temporarily unavailable due to planned maintenance. A Citrix Administrator…
The correct answer is B. Turn off the maintenance mode on the specific Desktop OS machine. The error indicates that the specific Desktop OS machine 'Finance1' is in maintenance mode at the machine level, independent of the Delivery Group setting.
Question
Scenario: A user receives the following error when attempting to log in to a Desktop OS machine:
The desktop "Finance1" is temporarily unavailable due to planned maintenance. A Citrix Administrator verified that the Finance1 Delivery Group is NOT in maintenance mode, and no other users report virtual machine issues from the same Delivery Group. How could the administrator resolve this issue?
Options
- ARestart the Desktop OS machine.
- BTurn off the maintenance mode on the specific Desktop OS machine.
- CTurn off maintenance mode on the XenServer hosting the user's Desktop OS machine.
- DShutdown the user's Desktop OS machine and provision a new Desktop OS machine for the
How the community answered
(51 responses)- A18% (9)
- B73% (37)
- C6% (3)
- D4% (2)
Why each option
The error indicates that the specific Desktop OS machine 'Finance1' is in maintenance mode at the machine level, independent of the Delivery Group setting.
Restarting the Desktop OS machine does not clear its maintenance mode flag, so the login error would persist after the restart.
In Citrix Virtual Apps and Desktops, maintenance mode can be enabled at both the Delivery Group level and the individual machine level independently. Since the Delivery Group is confirmed to not be in maintenance mode, the individual Desktop OS machine 'Finance1' must have been placed in maintenance mode separately. Disabling maintenance mode on that specific machine will allow users to log in again without affecting other machines in the group.
XenServer host maintenance mode is an infrastructure-level setting that is separate from Citrix machine maintenance mode and would not produce this specific Citrix login error.
Provisioning a new machine is unnecessary and time-consuming when the root cause is simply a maintenance mode flag set on the existing machine.
Concept tested: Citrix individual machine-level maintenance mode
Source: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/install-configure/delivery-groups-manage.html
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