1Y0-200 · Question #102
Users accessing applications hosted on a specific server OS machine are unable to connect to printers from within their sessions. What could be the cause of this issue?
The correct answer is D. The Citrix Print Manager Service is NOT running. See the full explanation below for the reasoning.
Question
Users accessing applications hosted on a specific server OS machine are unable to connect to printers from within their sessions. What could be the cause of this issue?
Options
- AThe Universal Print Server is NOT installed.
- BThe universal printer driver policy is disabled.
- CThe auto-create client printer policy is enabled.
- DThe Citrix Print Manager Service is NOT running.
How the community answered
(25 responses)- A4% (1)
- B4% (1)
- C8% (2)
- D84% (21)
Community Discussion
8
Samuel O.Mar 22, 2026D is your answer here. The Citrix Print Manager Service is the engine that handles all printer creation and mapping within XenApp/XenDesktop sessions, so when it is down, nothing printer-related works, period. You can have the Universal Print Server installed, the right policies configured, and auto-create enabled, but none of that matters if the Print Manager Service is not actually running on that server machine to broker those connections. I have seen this exact scenario in the field where everything looked right on paper but sessions had zero printers because someone stopped that service during maintenance and never restarted it, so that is always the first thing I check when printer issues are scoped to a specific server.
Yusuf A.Feb 22, 2026Took this one on my exam last month and almost went with A because my senior had just finished a Universal Print Server rollout, but then I remembered he drilled into me that without the Citrix Print Manager Service running, no print jobs ever leave the session regardless of what drivers or policies you have in place. D is the one because that service is the actual engine brokering all the client printer connections, so if it stops, everything goes silent.
Brenda K.Feb 23, 2026Yusuf nailed the core of it, though worth adding that the Citrix Print Manager Service being stopped is often a symptom rather than the root cause, so while restarting it gets you back up, check Event Viewer right after to see what killed it in the first place.
Thekla S.Feb 27, 2026If the Print Manager Service is stopped, what handles spool job routing to client printers?
Grace U.Feb 12, 2026Think about what has to be actively running on that server for any printer connections to work at all inside a session, because if that core service is stopped, no policy setting in the world will help. Can you tell me what you think the Citrix Print Manager Service is actually responsible for, and why its absence would affect every printer in every session rather than just some of them?
Brenda K.Feb 13, 2026Grace nails the core point, but clock this one fast and move on, because the deeper trap on the exam is confusing Print Manager Service being stopped versus being set to Manual startup, since a stopped service can still be restarted mid-session by a dependent process while a disabled one cannot, and that distinction shows up in scenario questions more than the basic "service is down, printers fail" case.
Brenda K.Mar 13, 2026Quick win, 30 seconds tops. Print Manager down kills all session printing, saw this exact scenario on my 2023 attempt and D jumped out immediately.
Samuel O.Mar 14, 2026Solid instinct on D, but worth knowing the spooler crashing only takes out pending and queued jobs, so any documents already rendered and sent directly to the port survive the outage, which has shown up as a wrinkle in newer question variants.