Which VMware Digital Workspace component enables organization support staff shadow a user's VDI session?

Question

Options

• AUnified Endpoint Management
• BWorkspace ONE runnel
• CWorkspace ONE Assist
• DHelpdesk Utility

• A
  88% (15)
• B
  6% (1)
• D
  6% (1)

Explanation

Note: There appears to be an error in the provided answer key. The correct answer for session shadowing is actually C. Workspace ONE Assist, not A.

Workspace ONE Assist is VMware's purpose-built remote support tool that allows helpdesk staff to shadow, view, and take control of a user's VDI or physical endpoint session in real time - this is precisely the "shadowing" capability the question describes.

Why the distractors are wrong:

• A. Unified Endpoint Management (UEM) manages device enrollment, app deployment, and policy enforcement - it's an administrative platform, not a live session shadowing tool.
• B. Workspace ONE Tunnel (misspelled as "runnel" in the question) is a per-app VPN solution that provides secure network access - unrelated to session shadowing.
• D. Helpdesk Utility is a simplified UEM console view for helpdesk agents to look up device/user info - it does not provide live screen sharing or session control.

Memory tip: Think Assist = assistance - just as a support person "assists" you by looking over your shoulder, Workspace ONE Assist lets IT look over your digital shoulder in real time. If your exam's answer key says A, flag it as a likely key error.

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