Irena is reviewing several promotional product videos from her company's marketing department before they are published on the company's Web site. The videos are in RealMedia format, but they do not…

Question

Options

• AContact her company's Technical Support department and schedule service for her
• BConvert the video files to the WMV format, because RealMedia files will not play in
• CUpload the videos to the Web server to be viewed through Windows Media Player
• DDecompress the files before attempting to play them in Windows Media Player, because

• A
  3% (1)
• B
  91% (32)
• C
  6% (2)

Explanation

B is correct because RealMedia (.rm/.rmvb) is a proprietary format developed by RealNetworks, and Windows Media Player natively supports Microsoft's WMV/WMA formats - not RealMedia. Converting the files to WMV gives Windows Media Player a format it can actually decode and play.

Why the distractors fail:

• A is a stalling tactic - this is a format compatibility issue the user can resolve herself, not a hardware/software malfunction requiring a technician.
• C is irrelevant - uploading to a web server doesn't change the file format; the playback problem follows the file wherever it goes.
• D is a red herring - RealMedia files are not "compressed archives" (like .zip); they are encoded video streams. Decompressing them isn't a meaningful step and wouldn't grant WMP the ability to play them.

Memory tip: Think "Windows Media Player = Windows formats." Any time a non-Microsoft format (RealMedia, QuickTime .mov, etc.) won't play in WMP, the fix is conversion, not uploading, decompressing, or calling support.

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