050-SEPROGRC-01 · Question #69
You have just submitted a questionnaire record, and no findings were generated. You have confirmed that the Findings checkbox was marked in Manage Questionnaires, and that the Findings generation…
The correct answer is D. Verify the questions used in the questionnaire have correct and incorrect answer values. RSA Archer generates questionnaire findings by evaluating submitted answers against defined correct and incorrect answer values on each question, so missing answer value configuration prevents any findings from being generated.
Question
You have just submitted a questionnaire record, and no findings were generated. You have confirmed that the Findings checkbox was marked in Manage Questionnaires, and that the Findings generation criteria has been correctly configured. What should you check next to determine why Findings were not generated?
Options
- AVerify the Queuing Service is running.
- BVerify the Findings application has been licensed.
- CVerify a Reviewer has been selected within the questionnaire record itself.
- DVerify the questions used in the questionnaire have correct and incorrect answer values
How the community answered
(32 responses)- A3% (1)
- B6% (2)
- C13% (4)
- D78% (25)
Why each option
RSA Archer generates questionnaire findings by evaluating submitted answers against defined correct and incorrect answer values on each question, so missing answer value configuration prevents any findings from being generated.
The Queuing Service affects background and asynchronous processing system-wide; a problem there would cause broader issues beyond findings not generating for a specific submitted questionnaire.
Licensing for the Findings application is a prerequisite for the feature to exist at all; since findings configuration was already verified as correctly set up, the application must already be licensed and functional.
Reviewer selection within a questionnaire record influences workflow routing and review assignment after findings are generated, not whether the findings generation process itself produces output.
RSA Archer determines whether a submitted questionnaire response should produce a finding by comparing the answer against the correct and incorrect answer values defined on each individual question. Even when findings are enabled in Manage Questionnaires and generation criteria are properly configured, the system cannot identify finding-worthy responses if the questions themselves lack these answer value designations. This gap in question-level configuration is the next logical item to verify after confirming the higher-level settings are correct.
Concept tested: RSA Archer questionnaire findings answer value configuration
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