EXIN Certification Topics

incident management

2 exams

Service Desk

2 exams

ISO/IEC 20000

2 exams

user communication

2 exams

problem management

2 exams

root cause

2 exams

workaround

2 exams

SMS improvement

2 exams

continual improvement

2 exams

CMDB

2 exams

supplier management

2 exams

collaboration

2 exams

functional demands

2 exams

non-functional demands

2 exams

process output

2 exams

data ownership

2 exams

Transition

2 exams

information security

2 exams

Prepare transition

2 exams

Specify information requirements

2 exams

Functionality management

2 exams

Review and testing

2 exams

functional design

2 exams

Operational supplier management

2 exams

capacity planning

2 exams

change management

2 exams

Sprint failure

2 exams

Scrum Master

2 exams

team productivity

2 exams

impediment removal

2 exams

incident registration

1 exam

data recording

1 exam

integrated process approach

1 exam

service management standard

1 exam

IT governance

1 exam

workload management

1 exam

budget constraint

1 exam

PDCA Act stage

1 exam

service provision

1 exam

business relationship management

1 exam

customer satisfaction

1 exam

customer relationship

1 exam

BRM outcomes

1 exam

configuration baseline

1 exam

Configuration Management

1 exam

CI snapshot

1 exam

point-in-time state

1 exam

configuration item

1 exam

CI attribute

1 exam

contracts

1 exam

ISO/IEC 20000-1

1 exam

subcontractors

1 exam

ISO 20000-1

1 exam

interested parties

1 exam

customer identification

1 exam

privacy

1 exam

data protection

1 exam

fundamental rights

1 exam

GDPR concepts

1 exam

breach notification

1 exam

Article 33

1 exam

notification content

1 exam

DPO contact

1 exam

right to erasure

1 exam

withdraw consent

1 exam

marketing opt-out

1 exam

data subject rights

1 exam

data breach notification

1 exam

data subject notification

1 exam

high risk

1 exam

breach obligations

1 exam

processor obligations

1 exam

breach notification chain

1 exam

cross-controller data mixing

1 exam

Privacy by Design

1 exam

data protection measures

1 exam

data minimization

1 exam

security from collection

1 exam

controller definition

1 exam

GDPR roles

1 exam

purpose determination

1 exam

data controller

1 exam

GDPR penalties

1 exam

administrative fines

1 exam

data portability

1 exam

GDPR

1 exam

personal data transfer

1 exam

supervisory authority jurisdiction

1 exam

cross-border processing

1 exam

lead supervisory authority

1 exam

sensitive data

1 exam

scope statement

1 exam

certification

1 exam

management system boundary

1 exam

standard purpose

1 exam

Part 1 specification

1 exam

first-party audit

1 exam

internal audit

1 exam

self-declaration

1 exam

audit types

1 exam

TCP/IP

1 exam

internet protocol

1 exam

networking

1 exam

communication protocol

1 exam

OpenID

1 exam

federated identity

1 exam

single sign-on

1 exam

authentication

1 exam

standards

1 exam

interoperability

1 exam

cloud standards

1 exam

SSO

1 exam

authentication mechanisms

1 exam

security tokens

1 exam

BYOD

1 exam

mobile devices

1 exam

data separation

1 exam

shared responsibility

1 exam

data security

1 exam

cloud security model

1 exam

provider vs user

1 exam

JavaScript

1 exam

client-side programming

1 exam

web technologies

1 exam

scripting

1 exam

SaaS

1 exam

cloud service models

1 exam

service consumption

1 exam

AAA security

1 exam

authorization

1 exam

accounting

1 exam

thin client

1 exam

endpoint security

1 exam

software restriction

1 exam

user access control

1 exam

sensible heat

1 exam

ICT heat output

1 exam

cooling load

1 exam

heat types

1 exam

fire triangle

1 exam

oxygen

1 exam

heat

1 exam

fuel

1 exam

patch cables

1 exam

cable classification

1 exam

structured cabling

1 exam

cable standards

1 exam

raised floor

1 exam

CRAC placement

1 exam

hot aisle

1 exam

airflow management

1 exam

MTTR

1 exam

recovery time

1 exam

reliability metrics

1 exam

failure recovery

1 exam

AC power quality

1 exam

waveform distortion

1 exam

power anomalies

1 exam

power quality standards

1 exam

availability

1 exam

system definition

1 exam

operational metrics

1 exam

isolation transformer

1 exam

power quality

1 exam

ICT equipment proximity

1 exam

power conditioning

1 exam

busbar trunking

1 exam

power distribution

1 exam

flexibility

1 exam

electrical cabling

1 exam

single-mode fiber

1 exam

multi-mode fiber

1 exam

cabling comparison

1 exam

fiber optic cost

1 exam

information requirements

1 exam

customer database

1 exam

user responsibility

1 exam

data modification

1 exam

operational level

1 exam

connecting process

1 exam

BiSL framework

1 exam

clear desk policy

1 exam

physical security

1 exam

confidentiality

1 exam

data conversion

1 exam

activities

1 exam

validation

1 exam

specifications

1 exam

business information management

1 exam

application architecture

1 exam

information architecture

1 exam

scope

1 exam

End user support

1 exam

use management

1 exam

end user communication

1 exam

process responsibility

1 exam

database growth

1 exam

mobile device policy

1 exam

organizational measures

1 exam

policy development

1 exam

laptops

1 exam

access management

1 exam

user rights

1 exam

service access

1 exam

process descriptions

1 exam

organizational roles

1 exam

responsibilities

1 exam

botnet

1 exam

Storm Worm

1 exam

malware types

1 exam

network infection

1 exam

security policy

1 exam

organizational direction

1 exam

information security management

1 exam

threat

1 exam

risk

1 exam

risk calculation

1 exam

fire threat

1 exam

information value

1 exam

recipient value

1 exam

corrective measure

1 exam

data recovery

1 exam

backup

1 exam

control types

1 exam

security incident

1 exam

lost laptop

1 exam

incident identification

1 exam

server room

1 exam

air conditioning

1 exam

environmental controls

1 exam

heat extraction

1 exam

information distribution

1 exam

functions

1 exam

SMS

1 exam

organizational structure

1 exam

operational framework

1 exam

Capacity Management

1 exam

capacity plan

1 exam

performance requirements

1 exam

best practice

1 exam

corporate standards

1 exam

compliance

1 exam

Service Level Management

1 exam

SLA

1 exam

service quality

1 exam

monitoring

1 exam

incident recording

1 exam

incident data

1 exam

Known Error

1 exam

process integration

1 exam

corrective actions

1 exam

proactive problem management

1 exam

trend analysis

1 exam

historical data

1 exam

CMMI

1 exam

maturity assessment

1 exam

frameworks

1 exam

benchmarking

1 exam

Green IT drivers

1 exam

legislative compliance

1 exam

regulatory pressure

1 exam

Green IT justification

1 exam

business case

1 exam

programme planning

1 exam

e-waste recycling

1 exam

landfill capacity

1 exam

IT disposal

1 exam

waste management

1 exam

green printer strategy

1 exam

printing practices

1 exam

energy management

1 exam

office sustainability

1 exam

printer duty cycle

1 exam

green procurement

1 exam

office equipment

1 exam

energy efficiency

1 exam

Green IT definition

1 exam

sustainability

1 exam

IT strategy

1 exam

reputational benefits

1 exam

corporate image

1 exam

customer perception

1 exam

Green IT benefits

1 exam

employee retention

1 exam

intangible benefits

1 exam

talent attraction

1 exam

IT sustainability role

1 exam

cross-industry efficiency

1 exam

Green IT value

1 exam

digital enablement

1 exam

Energy Star certification

1 exam

power management

1 exam

certification requirements

1 exam

end user training

1 exam

release management

1 exam

application transition

1 exam

continuity

1 exam

control aspects

1 exam

implementation plan

1 exam

transition preparation

1 exam

plan coverage

1 exam

process outputs

1 exam

business data management

1 exam

automated systems

1 exam

non-automated systems

1 exam

information provisioning

1 exam

contract management

1 exam

dossier of agreements

1 exam

IT service provider

1 exam

procedures

1 exam

data quality

1 exam

process goals

1 exam

information systems

1 exam

process

1 exam

BiSL processes

1 exam

process clusters

1 exam

process classification

1 exam

Agile Manifesto

1 exam

values

1 exam

principles

1 exam

anti-patterns

1 exam

Sprint scope

1 exam

backlog prioritization

1 exam

Product Owner authority

1 exam

Daily Scrum

1 exam

stakeholder access

1 exam

team ceremony

1 exam

Product Backlog

1 exam

Sprint Backlog

1 exam

Release Backlog

1 exam

backlog hierarchy

1 exam

Sprint Review

1 exam

reporting

1 exam

Release Planning

1 exam

Product Owner

1 exam

feature delivery

1 exam

stand-up meeting

1 exam

progress monitoring

1 exam

team transparency

1 exam

Affinity Estimation

1 exam

Planning Poker

1 exam

estimation techniques

1 exam

Definition of Done

1 exam

Product Backlog Item

1 exam

increment

1 exam

Sprint planning

1 exam

root cause analysis

1 exam

agile transformation

1 exam

executive sponsorship

1 exam

organizational change

1 exam

agile planning

1 exam

predictability

1 exam

visibility

1 exam

sprint progress

1 exam

team support

1 exam

distributed teams

1 exam

Scrum Master location

1 exam

multi-site

1 exam

team coordination

1 exam

team building

1 exam

cultural sensitivity

1 exam

global Scrum

1 exam

osmotic communication

1 exam

agile communication

1 exam

team interaction

1 exam

sprint backlog ownership

1 exam

collective ownership

1 exam

backlog items

1 exam

sprint

1 exam

iteration

1 exam

scrum basics

1 exam

terminology

1 exam

Sprint timebox

1 exam

Sprint completion

1 exam

time-boxing

1 exam

Scrum Events

1 exam

preparation phase

1 exam

test basis

1 exam

testing lifecycle

1 exam

test planning

1 exam

MC/DC coverage

1 exam

decision point coverage

1 exam

test situations

1 exam

test design

1 exam

dynamic implicit testing

1 exam

testing methods

1 exam

software continuity

1 exam

test execution

1 exam

process cycle test

1 exam

test coverage

1 exam

path testing

1 exam

logical test cases

1 exam