MB-910 Real Exam Questions
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). Everything you need to prepare, practice, and pass.
101
Questions
5
Exam Domains
Included
Explanations
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Certification Overview
The exam tests foundational knowledge across four main Dynamics 365 customer engagement modules: Sales (pipeline, lead management), Customer Service (case management, knowledge), Field Service (work orders, resource scheduling), and Customer Insights - Journeys (customer segmentation, marketing journeys). The emphasis is on recognizing core capabilities, typical use cases, and how each module addresses specific business processes in the customer engagement lifecycle.
What This Certification Proves
This entry-level certification validates foundational knowledge of Microsoft Dynamics 365 customer engagement applications including Sales, Customer Service, Field Service, and Customer Insights. It demonstrates the ability to identify core capabilities and use cases across Dynamics 365 CRM modules, making it ideal for professionals beginning their Dynamics 365 journey.
Who Should Take This Exam
Business analysts and functional consultants new to Dynamics 365, IT professionals transitioning into CRM roles, customer service and sales professionals preparing for Dynamics 365 implementations, and anyone evaluating whether deeper Dynamics 365 certification aligns with their career goals. No prior CRM experience required.
Topic Breakdown
5 domains covering 80 questions
| Domain | Questions | Weight |
|---|---|---|
| Describe Dynamics 365 Sales | 28 | 35% |
| Describe Dynamics 365 Field Service | 20 | 25% |
| Describe Dynamics 365 Customer Service | 18 | 23% |
| Describe Dynamics 365 Customer Insights | 11 | 14% |
| Explore Core Capabilities Of Customer Engagement Apps | 3 | 4% |
Study Plans
Choose a study plan that matches your schedule and experience level
30 Days
Intensive Sprint
Week 1-2
- Master fundamentals: Describe Dynamics 365 Sales
- Read Microsoft official documentation
- Complete 4 questions daily
Week 3
- Deep dive: Describe Dynamics 365 Field Service
- Review weak areas from results
- Take 2 full-length exams
Week 4
- Review all flagged questions
- Timed exams to build stamina
- Final revision of key concepts
60 Days
Balanced Approach
Week 1-2
- Survey all exam domains
- Set up study environment
- Begin with foundational topics
Week 3-4
- Focus: Describe Dynamics 365 Sales
- Focus: Describe Dynamics 365 Field Service
- 2 questions daily
Week 5-6
- Focus: Describe Dynamics 365 Customer Service
- Hands-on labs if applicable
- Review explanations for wrong answers
Week 7-8
- Complete all 101 questions
- Identify and eliminate weak areas
- Take 3 full-length timed tests
90 Days
Comprehensive Study
Month 1
- Learn all exam domains at a comfortable pace
- Build strong foundational knowledge
- 2 questions daily
Month 2
- Deep dive into each domain
- Hands-on practice and labs
- Take weekly timed exams
Month 3
- Work through all 101 questions
- Identify and eliminate weak areas
- Take 3 full-length timed exams
MB-910-Specific Tips
- Focus on breadth over depth—understand what each module (Sales, Service, Field Service, Customer Insights) does rather than deep technical mastery.
- Use the exam's low difficulty (2.4/5) to your advantage: memorize the core use cases for each app (e.g., when to use Field Service vs. Customer Service).
- Study the module-specific capabilities side-by-side to understand how Sales, Customer Service, and Field Service handle similar processes differently.
- Review Customer Insights - Journeys functionality carefully, as it's a distinct topic in the domains and often overlooked by candidates.
- Practice with all 101 available questions to identify gaps; at this difficulty level, practice exams are highly representative of actual test content.
- Focus on Resource Management and Work Order Management concepts specific to Field Service, as these are practical differentiators.
- Understand reporting and dashboarding capabilities across modules—this is tested and relevant to all roles using these apps.
Relevant Career Roles
Sample Questions
Try 5 free questions from the MB-910 question bank
A technician receives a new job through the Field Service mobile app. The technician travels in a truck to the local airport to repair a baggage carousel. Upon arrival, the technician inspects the carousel, identifies that a spare part is needed, and retrieves the part from the truck before completing the repair. You need to identify the customer asset. Which item is the asset?
You use Customer Insights - Data. You need to evaluate sales data to identify whether you are meeting business goals. Which object should you create to evaluate the data?
You need a product that can display customer information from multiple sources in silos. Which product should you select?
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options. You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
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