BH0-001 Real Exam Questions

Typically the decision on what should be the lowest level of CI recorded is influenced mostly by:

Which of the following statements describes the direct benefits of implementing an ITIL Configuration Management process? 1 Controls valuable CIs 2 Facilitates adherence to legal obligations 3 Better alignment of IT services to the business 4 Improves security by controlling versions of CIs in use 5 Increased productivity of users

Which of these is/are TRUE? 1. Functional escalation is an essential part of the Incident Management process 2. All calls to the Service Desk should be treated as incidents 3. Service Requests can be handled by Service Desk Staff

During the release planning stage you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

Availability Management is responsible for: 1 The reliability of the IT infrastructure 2 Identifying costs associated with availability requirements 3 The number of changes made to applications 4 The quality of the impact assessment performed on RFCs