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33820X Real Exam Questions

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam. Everything you need to prepare, practice, and pass.

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Certification Overview

What This Certification Proves

The 33820X Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification validates your expertise in Avaya technologies. This industry-recognized credential demonstrates your ability to work with Avaya solutions and is valued by employers worldwide.

Who Should Take This Exam

This certification is ideal for IT professionals, system administrators, cloud engineers, security analysts, and developers who work with Avaya technologies. Whether you're starting your career or advancing to senior roles, the 33820X certification strengthens your professional profile.

Study Plans

Choose a study plan that matches your schedule and experience level

30 Days

Intensive Sprint

Week 1-2

  • Master fundamentals: Core concepts
  • Read Avaya official documentation
  • Complete 3 questions daily

Week 3

  • Deep dive: Advanced topics
  • Review weak areas from results
  • Take 2 full-length exams

Week 4

  • Review all flagged questions
  • Timed exams to build stamina
  • Final revision of key concepts

60 Days

Balanced Approach

Week 1-2

  • Survey all exam domains
  • Set up study environment
  • Begin with foundational topics

Week 3-4

  • Focus: Primary domain
  • Focus: Secondary domain
  • 2 questions daily

Week 5-6

  • Focus: Remaining domains
  • Hands-on labs if applicable
  • Review explanations for wrong answers

Week 7-8

  • Complete all 70 questions
  • Identify and eliminate weak areas
  • Take 3 full-length timed tests

90 Days

Comprehensive Study

Month 1

  • Learn all exam domains at a comfortable pace
  • Build strong foundational knowledge
  • 1 questions daily

Month 2

  • Deep dive into each domain
  • Hands-on practice and labs
  • Take weekly timed exams

Month 3

  • Work through all 70 questions
  • Identify and eliminate weak areas
  • Take 3 full-length timed exams

33820X-Specific Tips

  • Focus on "Core concepts" first - it covers 0% of the exam
  • Use all 70 questions to identify knowledge gaps
  • Review detailed explanations for every wrong answer
  • Study "secondary topics" as your second priority
  • Take at least 2-3 full-length exams before scheduling your exam

Sample Questions

Try 5 free questions from the 33820X question bank

Q1

Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries. Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

Q2

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

Q3

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent- bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR). When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

Q4

How can an installer identify if a customer has the Call Center Elite package?

Q5

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications: - Desktop applications - Call Routing Server - Multimedia services - Management applications Based on these requirements, which solution would you recommend to the customer?

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