3304 Real Exam Questions

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the customer use to track their defined call types?

A customer wants the ability to request unavailable agents for a specific skill, and have those agents be made available to take calls? What calls center feature can provide this ability? Avaya 3304 Exam

Your customer wants the ability to automatically notify Avaya Call Management System (CMS) Supervisors when there are excessive calls in queue to be answered. A possible solution is to implement the Communication and Solution Integration CMS Supervisor Threshold Paging Package. Which condition must be met for the CMS Supervisor Threshold Paging Package to work?

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone. Which call center feature provides this capability?

A customer has Business Advocate (BA) features turned on. Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?