300-810 Real Exam Questions
Implementing Cisco Collaboration Applications (CLICA). Everything you need to prepare, practice, and pass.
311
Questions
7
Exam Domains
Included
Explanations
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Certification Overview
The exam tests implementation of complete Cisco collaboration stacks, emphasizing integration between IM/Presence, unified messaging (Unity Connection/Express), meeting services, and session management (Expressway). Strong focus on enterprise-grade security through SSO/SAML, resilience through high availability design, and troubleshooting across the technology stack.
What This Certification Proves
This exam validates expertise in deploying and implementing Cisco's suite of collaboration applications, including unified messaging, presence services, meeting platforms, and voice solutions. It demonstrates the ability to design, configure, and troubleshoot integrated collaboration environments combining Cisco Jabber, Unity Connection, Expressway, and Meeting Server technologies.
Who Should Take This Exam
Mid-level engineers with hands-on Cisco networking experience seeking to specialize in collaboration infrastructure. Ideal for engineers transitioning from general networking to unified communications roles, or current support engineers moving toward implementation and design responsibilities.
Topic Breakdown
7 domains covering 311 questions
| Domain | Questions | Weight |
|---|---|---|
| Cisco Unity Connection | 83 | 27% |
| Cisco Unified Im And Presence | 83 | 27% |
| Application Clients | 65 | 21% |
| Single Sign-On For Collaboration Applications | 26 | 8% |
| Cisco Unity Connection And Cisco Unity Express | 21 | 7% |
| Cisco Unified Im And Presence And Cloud Messaging | 18 | 6% |
| Single Sign-On | 15 | 5% |
Study Plans
Choose a study plan that matches your schedule and experience level
30 Days
Intensive Sprint
Week 1-2
- Master fundamentals: Cisco Unity Connection
- Read Cisco official documentation
- Complete 11 questions daily
Week 3
- Deep dive: Cisco Unified Im And Presence
- Review weak areas from results
- Take 2 full-length exams
Week 4
- Review all flagged questions
- Timed exams to build stamina
- Final revision of key concepts
60 Days
Balanced Approach
Week 1-2
- Survey all exam domains
- Set up study environment
- Begin with foundational topics
Week 3-4
- Focus: Cisco Unity Connection
- Focus: Cisco Unified Im And Presence
- 6 questions daily
Week 5-6
- Focus: Application Clients
- Hands-on labs if applicable
- Review explanations for wrong answers
Week 7-8
- Complete all 311 questions
- Identify and eliminate weak areas
- Take 3 full-length timed tests
90 Days
Comprehensive Study
Month 1
- Learn all exam domains at a comfortable pace
- Build strong foundational knowledge
- 4 questions daily
Month 2
- Deep dive into each domain
- Hands-on practice and labs
- Take weekly timed exams
Month 3
- Work through all 311 questions
- Identify and eliminate weak areas
- Take 3 full-length timed exams
300-810-Specific Tips
- Focus heavily on Cisco Jabber and IM and Presence implementations—these are the exam's core products; understand both on-premises and cloud deployment models
- Master SAML and SSO authentication flows for collaboration apps; the exam heavily tests integration with enterprise identity management
- Study high availability architectures for Unity Connection and Expressway; the exam expects knowledge of failover mechanisms and redundancy design
- Hands-on lab work with Cisco Expressway is critical—understand call routing, edge components, and interoperability between on-premises and cloud
- Deep dive into Cisco Meeting Server and TMS integration; know licensing models, meeting room deployment patterns, and troubleshooting common connectivity issues
- Practice troubleshooting scenarios across multiple products; the exam includes questions on diagnosing presence sync issues, voicemail delivery problems, and session failures
- Review the 311 available practice questions systematically and track weak domains—the moderate 2.2 difficulty rating requires near-perfect accuracy on foundational topics
Relevant Career Roles
Sample Questions
Try 5 free questions from the 300-810 question bank
Refer to the exhibit. Users complain that the message waiting light on the IP phone does not light up when receiving a new voicemail. With which codec must the engineer configure a dial peer on Cisco UCME for MW1 traffic to resolve this issue?
Refer to the exhibit. An administrator troubleshoots push notifications, and Cisco TAC requests the trace files from the cluster. From which location should the files be collected?
An administrator is configuring Cisco Unity Connection call handlers. The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator. The administrator wants to restrict the callers from interrupting the welcome message with key presses. Under which call handler menu is this task accomplished?
Refer to the exhibit. Cisco UCM is integrated with Cisco Unity connection via a SIP truck and is configured using a globalized dial plan (directory number are configured with "*"). Using cisco best practices, which implementation allows call transfers to internal directory numbers but not to PSTN numbers?
An engineer Is troubleshooting an MWI Issue between Unity Express and CallManager Express. In the debug SIP logs, the engineer can see CallManager Express responding to Unity Express with a 488 Not Acceptable Media message. Which action resolves the issue?
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