210-060 Real Exam Questions
Implementing Cisco Collaboration Devices (CICD). Everything you need to prepare, practice, and pass.
408
Questions
6
Exam Domains
Included
Explanations
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Certification Overview
This exam comprehensively covers the Cisco Unified Communications stack: implementing scalable call control through CUCM, deploying diverse endpoints (hardphones, softphones, video), enabling mobile and remote user access with presence, integrating voicemail and messaging systems, connecting to public networks via PSTN gateways, and troubleshooting collaboration infrastructure. Success requires understanding both individual components and how they integrate into a complete UC ecosystem.
What This Certification Proves
The 210-060 exam validates expertise in implementing Cisco Collaboration Devices (CICD), proving you can deploy and configure Cisco's unified communications infrastructure including call control systems, endpoints, and messaging solutions. This certification is critical for professionals managing enterprise voice and collaboration platforms that handle critical business communications.
Who Should Take This Exam
Network engineers and systems administrators with 2+ years of Cisco networking experience who are transitioning into Unified Communications roles, or existing UC engineers seeking formal Cisco validation. Candidates should be comfortable with Cisco IOS/IOS XE and have hands-on experience with IP telephony concepts.
Topic Breakdown
6 domains covering 408 questions
| Domain | Questions | Weight |
|---|---|---|
| Maintenance And Troubleshooting | 89 | 22% |
| Endpoints | 81 | 20% |
| Users, Mobility, And Presence | 81 | 20% |
| Call Control | 72 | 18% |
| Voicemail And Messaging | 62 | 15% |
| Pstn Access | 23 | 6% |
Study Plans
Choose a study plan that matches your schedule and experience level
30 Days
Intensive Sprint
Week 1-2
- Master fundamentals: Maintenance And Troubleshooting
- Read Cisco official documentation
- Complete 14 questions daily
Week 3
- Deep dive: Endpoints
- Review weak areas from results
- Take 2 full-length exams
Week 4
- Review all flagged questions
- Timed exams to build stamina
- Final revision of key concepts
60 Days
Balanced Approach
Week 1-2
- Survey all exam domains
- Set up study environment
- Begin with foundational topics
Week 3-4
- Focus: Maintenance And Troubleshooting
- Focus: Endpoints
- 7 questions daily
Week 5-6
- Focus: Users, Mobility, And Presence
- Hands-on labs if applicable
- Review explanations for wrong answers
Week 7-8
- Complete all 408 questions
- Identify and eliminate weak areas
- Take 3 full-length timed tests
90 Days
Comprehensive Study
Month 1
- Learn all exam domains at a comfortable pace
- Build strong foundational knowledge
- 5 questions daily
Month 2
- Deep dive into each domain
- Hands-on practice and labs
- Take weekly timed exams
Month 3
- Work through all 408 questions
- Identify and eliminate weak areas
- Take 3 full-length timed exams
210-060-Specific Tips
- Focus heavily on Cisco Unified Communications Manager (CUCM) call control architecture—understand call routing, dial plans, and device registration since this is foundational to all domains
- Hands-on lab practice is critical: configure actual endpoints (phones, gateways), set up user mobility features, and test PSTN integration in a lab environment or DevNet sandbox
- Master the maintenance & troubleshooting domain through CDR/CMR analysis and learning diagnostic tools—this directly impacts real-world support scenarios
- Study PSTN access in depth: gateway configuration, trunk types (SIP, MGCP, H.323), and interoperability between Cisco and carrier networks varies significantly
- Endpoints spans hardphones, softphones, and video—understand device profiles, firmware, and provisioning differences; many candidates underestimate video collaboration requirements
- Users, Mobility & Presence requires understanding presence synchronization, mobile remote access, and XMPP integration—review actual deployment models, not just feature lists
- Create a domain-by-domain checklist with the 6 exam areas and track your confidence level in each; reallocate study time based on weak areas since coverage is broad
Relevant Career Roles
Sample Questions
Try 5 free questions from the 210-060 question bank
An engineer must import many users at the same time into Cisco Unity Connection. Which method must be used?
Which feature does Cisco VCS use to escalate a point-to-point video call to a video conference?
Which of the following is not a source for Cisco Unified Reporting?
Use the router console to view the configuration and answer the question. Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful
Where can you download the RTMT application in Cisco Unified Communications Manager?
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